The Sparkle Sheets

Shipping Policy

Thank you for shopping with GEMME. We aim to process and ship your order as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

During product launches, promotions, or high-volume periods, processing times may be slightly longer.

Shipping Destinations

We currently ship to selected international destinations, including the United States.

Available shipping methods and rates will be shown at checkout based on your delivery address.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

For orders to the United States, delivery typically takes approximately:

7–15 business days

Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, or other circumstances outside our control.

Delivery estimates are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless a free shipping promotion applies.

Any available free shipping offers will be subject to the conditions shown on our website at the time of purchase.

Tracking Information

When tracking is available, you will receive a shipping confirmation email with your tracking number after your order has been shipped.

Please allow some time for tracking information to update after the carrier receives the package.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has been shipped, we may not be able to change the delivery address.

GEMME is not responsible for delays, failed delivery, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

Delayed or Lost Packages

If your package has not arrived within the estimated delivery window, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your package may be lost, please contact us with your order number.

We will review the shipment and work with the carrier where possible to help resolve the issue.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please check around your delivery location, with household members, neighbors, building management, or the local carrier.

If the package still cannot be located, please contact us and we will do our best to assist.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: elsachen@gmail.com
Website: gemmestyle.com

Returns & Refunds Policy

We want you to love your GEMME order. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, items must be:

• Unused, unopened, and in their original condition
• In the original packaging
• Returned with all included accessories, materials, and components
• Accompanied by proof of purchase or order number

Items that have been used, applied, altered, mixed, opened, or damaged after delivery may not be eligible for return.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns on:

• Opened or used nail art products
• Opened rhinestone, gem, adhesive, or DIY accessory packages
• Customized or personalized items
• Gift cards
• Items marked as final sale

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund.

Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons not caused by GEMME, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, size, color, or style, please return the eligible item and place a new order.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We cannot guarantee cancellations or changes once an order has entered processing or has already shipped.

Contact Us

If you have any questions about a return or refund, please contact us at:

Email: elsachen@gmail.com
Website: gemmestyle.com