Refund policy

Returns & Refunds Policy

We want you to love your GEMME order. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, items must be:

  • Unused, unopened, and in their original condition
  • In the original packaging
  • Returned with all included accessories, materials, and components
  • Accompanied by proof of purchase or order number

Items that have been used, applied, altered, mixed, opened, or damaged after delivery may not be eligible for return.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns on:

  • Opened or used nail art products
  • Opened rhinestone, gem, adhesive, or DIY accessory packages
  • Customized or personalized items
  • Gift cards
  • Items marked as final sale

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund.

Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons not caused by GEMME, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, size, color, or style, please return the eligible item and place a new order.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We cannot guarantee cancellations or changes once an order has entered processing or has already shipped.

Contact Us

If you have any questions about a return or refund, please contact us at:

Email: elsachen@gmail.com
Website: gemmestyle.com