Shipping policy
Shipping Policy
Thank you for shopping with GEMME. We aim to process and ship your order as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During product launches, promotions, or high-volume periods, processing times may be slightly longer.
Shipping Destinations
We currently ship to selected international destinations, including the United States.
Available shipping methods and rates will be shown at checkout based on your delivery address.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
For orders to the United States, delivery typically takes approximately:
7–15 business days
Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, or other circumstances outside our control.
Delivery estimates are not guaranteed.
Shipping Costs
Shipping costs are calculated and displayed at checkout unless a free shipping promotion applies.
Any available free shipping offers will be subject to the conditions shown on our website at the time of purchase.
Tracking Information
When tracking is available, you will receive a shipping confirmation email with your tracking number after your order has been shipped.
Please allow some time for tracking information to update after the carrier receives the package.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping information.
Once an order has been shipped, we may not be able to change the delivery address.
GEMME is not responsible for delays, failed delivery, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
Delayed or Lost Packages
If your package has not arrived within the estimated delivery window, please check your tracking information first.
If there has been no tracking update for an extended period or you believe your package may be lost, please contact us with your order number.
We will review the shipment and work with the carrier where possible to help resolve the issue.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs procedures may also cause additional delivery delays.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please check around your delivery location, with household members, neighbors, building management, or the local carrier.
If the package still cannot be located, please contact us and we will do our best to assist.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: elsachen@gmail.com
Website: gemmestyle.com